FAQs

Yes. We periodically share key insights and trends aggregated from our surveys. These are disseminated via email or other communication channels like LinkedIn, website, or newsletters.

Yes. You can request removal of your response within 14 days of submission. After 14 days, responses are anonymized and we can no longer identify or remove individual entries. Rest assured, your responses are not tied to you as an individual.

Our focus group discussions provide a platform for companies to share their views on industry issues and policy-related topics. Your input contributes to research that supports the improvement of government schemes and initiatives relevant to your business and industry. Participants also gain the opportunity to hear diverse perspectives from other organisations and contribute to shaping future policies and support measures.

Yes. Participants who complete the full focus group session will receive an incentive as a token of appreciation.

Participation in focus groups is voluntary, and you may withdraw at any time. However, incentives are provided only to participants who remain for the full duration of the session. Partial or early withdrawal is not eligible for incentives.

You may decline to discuss or answer any question which you don’t feel comfortable answering. However, the facilitator will still cover those topics with other participants. If it becomes challenging for you to engage with most of the key discussion points, the facilitator may recommend stepping out of the session so that the discussion remains productive for all participants.

Most focus group sessions last approximately 90 to 120 minutes, depending on the topic and number of participants in the session. The expected duration will be stated clearly in your invitation.

Participants are selected based on specific business and industry criteria relevant to the research topic. Invitations may be sent to a broad pool of organisations. Interested participants will first be asked to complete a short screening questionnaire. Screening questions allows us to select from a broad and diverse representation of businesses across different sectors and firm sizes, which helps ensure your company can contribute meaningfully to the research topic.

Completing the screener does not guarantee a place in the session, as final participation is based on topic relevance and overall representation of businesses. Confirmed participants will receive a confirmation email and calendar invite with the session details.

Yes. All information shared during the focus group will be kept confidential and used only for research and reporting purposes. Participant details are collected to ensure that the discussion includes a relevant and balanced mix of companies. Findings are reported in aggregated form and will not identify individual participants or companies unless explicit permission is given.

Some focus group sessions may be audio or video recorded for research and note-taking purposes. If recording is required, participants will be informed in advance. Recordings are used strictly for research analysis, kept confidential, and are deleted within 14 days after the study is completed. Additionally, there will be no mention of which company a participant is from during the session. It is the participant’s discretion on whether he/she wishes to share this detail.

No. Participation is not mandatory. You may decline the invitation or withdraw at any time.

Focus groups are typically conducted in a moderated group discussion format of 4 to 6 participants, usually in person. A trained facilitator will guide the conversation using prepared discussion questions.

No special preparation is required unless stated otherwise in the invitation. You may be asked to reflect on your company’s recent experiences related to the discussion topic.

Sessions are facilitated by trained moderators from our research team (or authorised research partners), who ensure the discussion is structured, neutral, and respectful.

We contact companies operating in key industries in Singapore based on their SSIC classification. Contact details are obtained through desktop research and publicly available sources.

Yes. All survey responses are kept strictly confidential and used only for statistical analysis in aggregated form. Individual respondents or companies are not identifiable in any report.

We adhere to market and social research standards and ethics and are committed to protecting the personal information of our research participants. Participation in our survey is completely voluntary and recording of your responses is only done with your consent. All data is processed in an aggregated manner and will not be used to identify you or your company. Participants also have the right to refuse to answer any question and/or to discontinue participation in the research at any point. We do not use your personal data or information for marketing or sales purposes. Please refer to our Data Privacy Policy for more information.

The DNC Registry prohibits unsolicited marketing or promotional calls, SMS or fax messages. Our survey is for research purposes only, not to promote or sell any goods or services. Under PDPC guidelines, market-survey calls and B2B calls fall outside the DNC restrictions (https://www.pdpc.gov.sg/overview-of-pdpa/do-not-call-registry/individual/do-not-call-registry-and-you). If you prefer not to receive any further calls or emails from us, you may request to be removed from our contact list — just let us know. For more on the DNC Registry, visit the PDPC website at www.pdpc.gov.sg.

We send newsletters as a value-added incentive to respondents to keep them updated on relevant industry insights and research findings. Your company’s contact information was added as part of our standard practice when you participated in, or were onboarded for, our surveys. You may unsubscribe directly from the newsletter at any time if you do not wish to receive these emails.

To suggest improvements or provide feedback, please contact us at enquiry@indsights.sg. If you would like to join our monthly mailing list, you can sign up HERE.

You may refer to the survey invitation emails and inform the sender directly. Alternatively, you may also write to us at enquiry@indsights.sg to let us know and we will remove your contact from our database.