FAQs

Most popular questions

FAQs on Surveys

We list some of the frequently asked questions on the surveys and the research work we do. If you have any other questions, please leave your questions in our contact form.

By participating in our research, you will receive a complimentary report of key insights and trends from the study. Your feedback, through our research, will be heard by relevant government agencies as we work with key stakeholders to provide industry insights to help shape policies affecting your company and industry.

IndSights Research is dedicated to better understanding the issues and sentiments of Singapore companies through rigorous research that enables government, companies and businesses to create better outcomes for the industry.

By participating, you also get the opportunity to stay updated on the trends in your industry through our reports and newsletters, as well as engagement sessions.

We try to limit the number of surveys we send to each respondent. However, there are studies, e.g. business sentiment surveys, which need to be done periodically for timely and actionable data. Such surveys are sent at a regular frequency with similar questions. These studies allow us to track data trends and make comparisons over time. We routinely review the frequency and length of our studies.

IndSights Research is dedicated to better understanding the issues and sentiments of Singapore companies through rigorous research that enables government, companies and businesses to create better outcomes for the industry. The research areas we focus on include business leaders’ opinions of issues facing Singapore companies, particularly in the ICT industry, as well views on government schemes and assistance available to companies.

IndSights Research periodically shares key insights and trends aggregated from our surveys. These are disseminated via email, LinkedIn or published on our website.

We are reaching out to companies in the 23 key industries in Singapore based on their SSIC (Singapore Standard Industrial Classification) code. Your contacts were obtained from desktop research and publicly available sources.

Where possible, surveys conducted by IndSights Research will not duplicate similar areas covered by other polls, as they have different objectives and serve different purposes. However, it may be necessary to ask questions of similar nature such as firmographic information, which we may not be able to obtain from a third party, and which is critical to understanding the industry better. Such information is important for us to analyse the survey data more accurately and meaningfully.

Your responses will be kept in strict confidence and only used for statistical purposes in aggregated form. No individual company or person is identifiable through any form of analysis or reporting, which reflect only broad sentiments in percentages. Personal information is kept confidential and separated from your answers prior to analysis, so that individual research participants’ identities cannot be traced from the results.

At the stage of administering the surveys, our survey system will automatically prompt when there is no response from the companies that were emailed. This is done as some companies may have overlooked our email or may have completed only part of the survey. In this instance, you will receive a reminder email.

Your participation is voluntary unless otherwise stated. You may contact us HERE to opt out of the study.

Having specific contacts helps us identify the right person to speak to about topics relevant to them, e.g. HR manager for issues on talent management. In addition, some respondents may be busy or away when we conduct our surveys and an alternative contact enables us to continue collecting useful data from your company, which will help the industry and you.

We are committed to policies, practices and processes that safeguard the collection, use and disclosure of our respondents’ personal and company data, in compliance with the PDPA. IndSights Research has technical, administrative and physical safeguards to protect the personal and company data as well any confidential information we collect. Personal or company data held by IndSights Research will never be passed on to competitors without consent or be used for marketing purposes. We regularly review our data protection measures to ensure that your data is protected from loss, unauthorised access, collection, use, modification, disclosure, or similar risks.

IndSights Research is always interested to hear direct feedback from the ground, from company leaders and management staff. Such feedback sessions allow us to complement our surveys with rich qualitative data.

If you would like to have a chat with us, write to moses.ku@indsights.sg to make an appointment.

We like to keep our respondents updated on useful industry news and the latest findings from our research, even studies that you were not involved in. Through our newsletter, we aggregate technology related news from around the globe as well as interesting articles just for you. We add most of the companies we have onboarded or have met as a standard practice. If you do not wish to receive such information, you may choose to unsubscribe at any time.

If you have suggestions on how we may improve, we would be happy to hear from you at moses.ku@indsights.sg.

If you would like to be on our weekly mailing list, please CLICK HERE to sign up.

Thank you for your interest in IndSights Research. At the moment, we are unable to take on any more projects as our team is fully committed for projects for the rest of the year.

It does not cost you anything to take part in this survey and you will not be charged for any of our research reports. There is no payment for participation in any of our research.

Our survey participants are selected from the population of companies that are classified as being in any of the 23 key industries in the Singapore economy based on their SSIC (Singapore Standard Industrial Classification) code. Companies are asked to voluntarily participate in the survey if they meet the profile of interest for that study.

The DNC registry is meant for telemarketing calls or commercial messages. Our work is not covered under this as it is meant for research purposes only.

For more information on the DNC registry, you may wish to visit the Personal Data Protection Commission’s website at www.pdpc.gov.sg.

We adhere to market and social research standards and ethics, and are committed to protecting the personal information of our research participants.

Participation in our survey is completely voluntary and recording of your responses is only done with your consent. You have the right to refuse to answer any question and/or to discontinue participation in the research at any point. We do not use your personal data or information for marketing or sales purposes.

Please refer to our Data Privacy Policy for more information.

The information on your name, company name and designation provided will be de-linked from the main survey responses and will only be accessed by our audit personnel who will be conducting quality control checks. This is to ensure your eligibility for the survey, as most of our survey are to be completed by senior management only, unless otherwise stated.

It will typically take 4 weeks after the survey closes for us to analyse the data and prepare the report. You can expect to receive the report before the end of each survey quarter.

To ensure confidentiality, all survey responses collected are anonymised by the system. This means that the responses will not be tagged to any specific companies. We are only able to access the aggregated results which will be used for statistical analysis.

As a market research service provider, we are guided by ESOMAR’s code of conduct to ensure the privacy and confidentiality of survey respondents. ESOMAR is a global organisation that promotes ethical and professional guidance to the field of market, opinion and social research and data analytics.

Therefore, we regret to inform you that we are not able to provide a copy of your survey responses. However, we will send you a summary of the aggregated survey findings after the survey closes.

FAQs on Focus Groups

Precautionary Measures on COVID-19 (update 31 JULY 2021):

According to the latest Singapore government guidelines, research companies belong to the industry category of ‘Professional, Scientific and Technical Activities’, which are allowed to continue business operations and face-to-face interviews during this period, with safe distancing and other precautionary measures in place. The list of permitted services is available at https://www.gobusiness.gov.sg/permittedlist/.  

In line with these guidelines, IndSights Research has resumed focus groups. 

IndSights Research is dedicated to better understanding the issues and sentiments of Singapore companies through rigorous research that enables government, companies, and businesses to create better outcomes for the industry.

Some research can be conducted over the phone or the Internet, but for others, we need to speak with people face-to-face in order to really understand how the industry or business owners feel.

The safety and health of all our respondents and staff is of utmost priority to us, and we have put in place extensive precautionary measures for any research conducted in-person. We will continue to monitor the situation closely and update our protocols in line with the latest government guidelines.

Participation in our focus groups is completely voluntary. We understand if you do not feel comfortable, and you may choose not to participate or opt-out at any point in time. However, we hope you will consider participating to be a voice for the thoughts and feelings of your industry.

We have put in place extensive precautionary measures for our focus groups in accordance with the latest government guidelines.

 

Respondent pre-screening measures

  • All respondents are required to make health declarations.
  • Anyone who has been in contact with infected patients or persons serving Leave of Absence/Stay Home Notice/Quarantine Orders, will not be allowed to participate in the focus group.
  • As part of our efforts to step up measures against COVID-19, we will also be checking with respondents if they have been fully vaccinated prior to focus group discussions. 
  • Respondents are informed not to turn up for the focus group if they are feeling unwell.
  • Those who are unwell and still turn up will not be allowed to participate.

 

Safety during the focus group

  • The focus group discussion room is thoroughly cleaned and disinfected before and after every discussion.
  • Everyone participating in the focus group, including IndSights staff and moderators, must wash or sanitise their hands before the focus group commences, and wear a mask at all times.
  • Hand sanitiser is provided at the waiting area and in the focus group room for use at any time.
  • The size of the focus group is capped at 5 respondents and 1 moderator*, with all attendees seated 1 metre apart from each other.
  • Respondents will be served individually packed refreshments.

*Note that these figures may change, depending on the situation and government regulations.

 

Safety for IndSights Research staff

All IndSights staff are required to abide by safety protocols in the office, including:

  • On-site temperature screening and making regular health declarations.
  • Staying away from office if they feel unwell and/or have been in contact with any infected patients or persons serving Leave of Absence/Stay Home Notice/Quarantine Orders.
  • Wearing a mask in the office at all times except while eating.
  • Regularly sanitising their hands.
  • Observing safe distancing guidelines.

 

Safety of our office premises

  • In accordance with government regulations, all staff and visitors to our office are required to use the TraceTogether token or app/‘SafeEntry’ to provide their details and facilitate contact tracing. You are required to ‘check in’ and ‘check out’ thrice: 
    • When entering/exiting the building (Odeon Towers) 
    • When entering/exiting our IndSights office on the 12th floor  
    • When entering/exiting the focus group rooms on the 13th floor 
  • To minimise the risk of cross-contamination, we have also applied antimicrobial coating on high touch point surfaces such as doorknobs and door handles. Used in hospitals, this coating kills viruses and bacteria, and offers long-lasting protection 24 hours a day. The coating is re-applied regularly to enhance the safety of all staff and visitors.
  • For the ongoing safety of all our staff and visitors, our office is fitted with an air purification system that destroys 99.99% of bacteria and viruses, with a performance level similar to those used in healthcare facilities. Please see FAQ#10 for more information

As a precaution to ensure the safety of others, if you are having a fever or display flu-like symptoms such as cough, runny nose or a sore throat, we will request that you not participate in the focus group and seek medical attention immediately.

As part of our precautionary measures to provide a safe environment for all attending the focus group, we request that respondents wash and sanitise their hands before the focus group commences.

If you have washed your hands with soap before the group commences, using hand sanitiser is not a must. However, we strongly encourage the use of sanitiser as an added precaution for the safety of all respondents.

Ahead of the focus group, respondents are pre-screened to ensure that they are healthy and have not been in contact with any infected patients or persons serving Leave of Absence/Stay Home Notice/Quarantine Orders. Each group is kept to a maximum of 4 respondents and 1 moderator*, in accordance with current government regulations.

During the discussion, respondents are seated 1 metre apart and will need to wear a mask. Hand sanitiser will be provided throughout the focus group discussion so respondents can sanitise their hands at any time. The focus group discussion room is also thoroughly cleaned and disinfected before and after each discussion. Finally, our office is fitted with an air purification system that destroys 99.99% of bacteria and viruses, with a performance level similar to those used in healthcare facilities. Please see FAQ #10 for more information.

*Note that these figures may change, depending on the situation and government regulations.

To minimise the risk of cross-contamination, all respondents will be served refreshments that are individually packed.

Your feedback is important to us, and we hope you will participate to be a voice for the thoughts and feelings of the industry. We understand, however, if you do not feel comfortable and wish to leave at any point.

Participation in our focus groups is completely voluntary, and the incentive is a token of our appreciation for staying for the full duration of the focus group. Please understand that we do not give any incentive, full or partial, if you choose to leave the focus group before it has finished.

We keep a confidential record of respondents’ contact details for every focus group. We are fully committed to cooperating with the relevant Singapore Government authorities to assist in contact tracing should any confirmed or suspected cases be identified from our focus groups. The contact tracing team in charge of the case will inform you if you are considered to be at risk and provide further instructions on what to do.

You can call or text us at 9106 1615 to inform us if you develop any symptoms after the focus group. If you have not already done so, you can seek treatment at any of the Public Health Preparedness Clinics (PHPCs) as well as polyclinics. You may look for a PHPC near you at www.phpc.gov.sg. All cases fulfilling the suspect case definition will be reported to the Ministry of Health (MOH) immediately and referred to hospitals for further assessment and treatment.

Our office is fitted with an air purification system by BioZone that destroys 99.99% of bacteria and viruses. It is a system that meets the performance standards of healthcare facilities and is being used by establishments such as Thomson Medical, ION Orchard and Tampines One. The system makes use of the latest Photo Plasma technology to reach every corner of a room, killing both airborne and surface contaminants. This provides a safer and more comfortable environment for all our respondents and staff. For more information on the system, please visit https://www.biozonesg.net/technology.

IndSights Research is a not-for-profit industry research company that conducts regular studies for the Ministry of Communication and Information (MCI) with companies in Singapore, aimed at improving government schemes and policies relevant to you. During the discussion, you will have the opportunity to share your views in a casual environment and with complete confidentiality.  Your views will be extremely helpful in shaping measures and policies that will impact your company and industry. 

Yes. To compensate for your time, we will be providing a monetary incentive and a summary report of the findings. You may choose to donate your incentive to Community ChestIndSights Research’s selected charity, if you prefer. 

IndSights Research aims to provide industry insights that can shape policies for the benefit of Singapore companies and industries. At the same time, we recognise that we can additionally make a positive impact on the local community. Offering our participants, the opportunity to contribute to the community is one way of maximising the contribution, while allowing participants to accompany us on this journey. 

 

At IndSights, our staff has a wide range of causes they are interested in supporting, such as the elderly, low-income families, disadvantaged children and people with special needs. Community Chest was selected as the organisation serves a broad spectrum of Singaporeans and their different needs.  

  

Read more about Community Chest here:  

Community Chest is a fundraising and engagement arm of the National Council of Social Service (NCSS).  The charity supports more than 100 social service agencies and over 200 critical programmes that aims to empower the lives of the vulnerable, including our five causes – children with special needs and youth-at-risk, adults with disabilities, families, persons with mental health conditions and lower-income seniors. For more information on Community Chest, please visit www.comchest.gov.sg.